Terms & Conditions
This website is administered by Anna Reed, trading as Mitchell Studios. By using this website, the following website terms apply to your use.
Artwork prices are listing in New Zealand dollars and are correct at the time of publication. Prices do not including shipping & handling.
All images on this website are copyright © Mitchell Studios or the individual artist and users are not permitted to share or use images or content without our permission. While every effort is made to visually represent the artworks, nothing compares to seeing an artwork in the flesh.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including: information about your browser, network and device; web pages you visited prior to coming to this website; web pages you view while on this website; your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
This website uses cookies (small files or pieces of text that download to a device when a visitor accesses a website or app). These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity and other data.
When you submit information to this website via the webform on our contact page, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace so that they can provide website services to us.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your: billing and shipping addresses, details relating to your purchase, your email address, name and phone number. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. When you place an order through this website, we will maintain your order information for our records, unless and until you ask us to delete this information.
Our payment processor Stripe will also collect payment information from you. You can read their privacy policy here.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Freight & Delivery
Mitchell Studios processes, packages and sends online orders Monday to Friday. We package all our art prints in conservation grade tubes.
Mitchell & Mitchell book and Leonard Victor Mitchell Reproduction Prints
New Zealand orders orders will be sent via tracked, insured courier through NZ Post. Please utilise the provided tracking number to follow your parcel to the door and allow 2-3 working days for delivery. International orders will be sent via Economy Plus courier through NZ Post. Please utilise the provided tracking number to follow your parcel to the door and allow 3-10 working days for delivery.
Guy Ngan Limited Edition Woodblock & Serigraph Prints
New Zealand orders will be sent via tracked, insured courier through Pack & Send. Please utilise the provided tracking number to follow your parcel to the door and allow 5 working days for delivery. You will be required to sign for your order. Please contact us if you would like to purchase one of Guy Ngan’s prints from overseas.
Leonard Victor Mitchell & Phillip Waddington Artworks
If you are in the Wellington region we can arrange hand delivery of your artwork to you. If you are outside of the Wellington region we will use Pack & Send to deliver your artwork.
Please contact us if you would like to purchase an original artwork and can arrange a quote for delivery as this is done on a case by case basis.
Damaged Goods
All items are packaged with care but, from time to time, items may arrive damaged due to rough handling during delivery. Please check the item upon receipt by the courier and advise us immediately if there is a problem. Mitchell Studios takes great care in applying protective packaging for the safe transit of your purchase. If there is visible damage to your package, take photo evidence, open and inspect the contents to see if the product is affected. Please call us immediately to notify. All damage claims must be made within 7 days of receipt of delivery.
Returns & Refunds
Mitchell Studios does not offer refunds for change of mind purchases, however a refund will be acknowledged under the Consumers Guarantee Act for faulty or damaged goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our return policy lasts 14 days. We are happy to exchange the item for something else to the same value as the original purchase price. If you are unable to choose something to exchange your item with, a credit note will be provided for you to choose something at another time. If 14 days has gone by since your purchase, unfortunately we cannot offer you a return option.
To return your product, you should contact us via email first then courier your product to: Mitchell Studios, 16 Raumati Terrace, Khandallah, Wellington 6035, New Zealand. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.